Shipping policy

SHIPPING POLICY

ISENDOR

Website: https://ISENDOR.store
Email: contact@ISENDOR.store
Last Updated: 29 October 2026

1. Introduction

At ISENDOR, we are committed to providing a reliable, transparent and convenient delivery experience for our customers throughout the United Kingdom.

This Shipping Policy explains our delivery methods, estimated shipping times, shipping charges, order processing, tracking information and procedures for delayed, damaged or missing deliveries.

By placing an order through our website, you acknowledge the delivery arrangements communicated to you before checkout.

Nothing in this Shipping Policy affects your statutory rights under applicable United Kingdom consumer protection legislation.

2. Shipping Methods and Delivery Times

We currently offer two shipping options for eligible orders within the United Kingdom.

Standard Shipping — FREE

Estimated Delivery Time: 5–12 business days.
Shipping Cost: Free.
Availability: Eligible orders within the United Kingdom.

Our Standard Shipping service is designed to provide customers with convenient and cost-effective delivery.

There are no standard delivery charges for eligible orders.

Express Shipping — PAID

Estimated Delivery Time: 5–8 business days.
Shipping Cost: Calculated and displayed at checkout.
Availability: Eligible orders within the United Kingdom.

Our Express Shipping service provides a priority delivery option for customers who prefer shorter estimated delivery times.

The exact shipping charge will be clearly displayed before payment confirmation.

Express Shipping does not guarantee delivery on a specific date unless an explicit delivery-date guarantee has been agreed.

3. Business Days

Business days generally refer to Monday through Friday, excluding applicable UK public and bank holidays.

The estimated delivery periods shown above are expressed in business days.

Weekends and public holidays are not counted as business days when calculating estimated delivery periods.

Delivery estimates may vary depending on the destination, courier arrangements and circumstances affecting transportation.

4. Order Processing

Orders are processed following successful payment authorisation and the completion of necessary order verification procedures.

Customers will receive an order confirmation email after successfully placing an order.

Where applicable, a separate shipping confirmation will be sent when an order has been dispatched.

Order processing arrangements and any additional processing period will be communicated before checkout where relevant.

We will not use undisclosed processing delays to extend an agreed delivery period.

5. Estimated Delivery Times

The estimated delivery times for ISENDOR orders are:

Standard Shipping: 5–12 business days

Express Shipping: 5–8 business days

These estimates are provided to help customers select the most suitable delivery method.

Delivery may be affected by exceptional circumstances, including:

Severe weather conditions.
Public holidays.
Transport disruptions.
Customs inspections, where applicable.
Courier network interruptions.
Incorrect or incomplete delivery information.

If a delay occurs, we will take reasonable steps to provide updated information and resolve the situation.

Where a delivery timeframe forms part of the sales contract, customers retain the applicable legal remedies if delivery is not completed as agreed.

6. Shipping Costs

ISENDOR offers free Standard Shipping on eligible orders within the United Kingdom.

Express Shipping is available for an additional charge.

All applicable Express Shipping fees will be displayed during checkout before the customer confirms payment.

We will not apply undisclosed mandatory shipping charges after an order has been placed.

Any other delivery-related charges required for a particular order will be communicated before the purchase is completed.

7. Order Confirmation

After successfully placing an order, customers will receive an order confirmation email containing relevant purchase information.

This may include:

Order number.
Purchased products.
Delivery address.
Selected shipping method.
Order total.
Applicable shipping charges.

Customers should review the order confirmation and contact us promptly if any information is incorrect.

Customer Support: contact@ISENDOR.store

8. Shipping Confirmation and Tracking

Once an order has been dispatched, customers will receive a shipping confirmation where this service is available.

Tracking information will be provided when supported by the relevant courier.

A tracking number may allow customers to monitor the progress of their delivery.

Tracking updates may not appear immediately after dispatch.

Where tracking information is unavailable or appears incorrect, customers may contact our support team for assistance.

9. Delivery Locations

ISENDOR primarily serves customers within the United Kingdom, subject to the delivery locations available at checkout.

This may include:

England.
Scotland.
Wales.
Northern Ireland.

Delivery availability and shipping options may vary by postcode or destination.

Customers should confirm their delivery address and available shipping methods during checkout.

Orders to destinations outside the United Kingdom will only be accepted where international delivery is expressly offered.

10. Delivery Address Accuracy

Customers are responsible for providing accurate delivery information when placing an order.

Please ensure that the following details are correct:

Full name.
Street address.
Building or flat number, where applicable.
Town or city.
Postcode.
Country.
Contact information.

If you notice an error in your delivery details, please contact us as soon as possible.

We will make reasonable efforts to correct delivery information before dispatch, where operationally possible.

This section does not remove our responsibility for mistakes caused by ISENDOR or its delivery partners.

11. Delayed Deliveries

We aim to deliver orders within the agreed delivery period.

If delivery is delayed, customers may contact our support team for assistance.

Under the Consumer Rights Act 2015, goods must generally be delivered without undue delay and within 30 days of the contract being formed, unless a different delivery period has been agreed.

Where delivery does not occur within the agreed period, customers may have the right to require delivery within an additional appropriate period or to terminate the contract, depending on the circumstances.

Where delivery by a specified date was essential and the relevant statutory conditions are met, the customer may have an immediate right to terminate the contract.

Any refunds arising from failure to deliver will be handled in accordance with applicable law.

12. Lost or Missing Parcels

If your parcel has not arrived, please contact:

contact@ISENDOR.store

Include your order number and relevant delivery details.

We will investigate the issue with the delivery provider and take appropriate action.

Where goods are lost before the risk passes to the customer, ISENDOR remains responsible for providing the appropriate remedy.

Customers will not be required to resolve a courier's delivery failure independently where responsibility remains with ISENDOR.

13. Damaged Parcels

If your order arrives damaged, please contact our customer support team.

We recommend providing:

Your order number.
A description of the damage.
Photographs of the affected product.
Photographs of the packaging, where available.

Photographs help us investigate delivery problems but are not an absolute requirement for exercising statutory consumer rights.

Where goods are damaged before the risk passes to the customer, we will provide the remedy required under applicable consumer protection law.

14. Incorrect Items

If you receive an item that does not match your order, please contact us at:

contact@ISENDOR.store

We will review the issue and arrange an appropriate solution.

This may include supplying the correct product or providing a refund where required.

Customers will not be charged additional delivery fees to correct errors for which ISENDOR is responsible.

15. Multiple Shipments

Orders containing multiple products may occasionally be dispatched in separate parcels.

Where this occurs, customers may receive more than one delivery notification or tracking reference.

We will not impose additional delivery charges beyond those agreed during checkout without the customer's express consent.

The delivery obligations applicable to the order will remain in force.

16. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may provide instructions for redelivery or collection.

Customers should follow any reasonable instructions supplied by the delivery provider.

If an order is returned to us following an unsuccessful delivery attempt, please contact our support team.

Any redelivery arrangements or additional charges will be assessed according to the circumstances and applicable consumer law.

No undisclosed or unlawful charges will be imposed.

17. Refused or Uncollected Deliveries

If a delivery is refused or remains uncollected, customers should contact ISENDOR.

The treatment of the order will depend on the circumstances, including whether the customer has exercised a statutory cancellation right.

Any applicable return shipping costs, refunds or redelivery charges will be handled consistently with the information disclosed before purchase and the customer's legal rights.

18. International Shipping and Customs

International shipping is available only where specifically offered during checkout.

Where international deliveries are supported, applicable customs requirements, import charges and delivery arrangements will be disclosed in accordance with relevant legal obligations.

Customers will not be required to pay undisclosed charges imposed by ISENDOR.

Any mandatory consumer protections applicable to international orders will be respected.

19. Returns and Shipping Refunds

Customers have statutory cancellation and return rights for eligible online purchases.

Where a customer validly cancels an eligible order under the Consumer Contracts Regulations 2013, the refund will include the original delivery cost up to the least expensive standard delivery option offered.

Additional charges paid for a more expensive delivery option, such as Express Shipping, generally do not have to be refunded under the ordinary statutory change-of-mind cancellation rules.

Different remedies may apply where goods are faulty, incorrectly supplied or not delivered in accordance with the contract.

For more information, please refer to our Return and Refund Policy.

20. Responsibility for Delivery

Under the Consumer Rights Act 2015, the risk associated with goods generally remains with ISENDOR until the products come into the physical possession of the customer or a person identified by the customer to receive them.

An exception may apply where the customer independently commissions a carrier not offered by ISENDOR.

We will not exclude statutory responsibility for goods lost or damaged while the risk remains with us.

21. Changes to This Shipping Policy

ISENDOR may update this Shipping Policy to reflect changes to delivery services, courier arrangements, operational requirements or applicable legislation.

Any updated policy will be published on our website.

Changes will not retrospectively alter delivery terms already agreed with customers unless legally permitted and appropriately agreed.

22. Contact Information

For questions about shipping, tracking, delivery estimates or missing parcels, please contact us.

Store Name: ISENDOR

Website: https://ISENDOR.store

Email: contact@ISENDOR.store