LEGAL NOTICE

ISENDOR — Heritage in Every Detail.

Website: https://ISENDOR.store
Email: contact@ISENDOR.store
Last Updated: 29 October 2026

1. General Information

Welcome to ISENDOR.

This Legal Notice provides important information about the ownership, operation and legal conditions governing the ISENDOR online store.

ISENDOR is a men's fashion retail brand offering clothing, footwear, accessories and contemporary menswear products to customers in the United Kingdom.

We are committed to transparency, responsible business practices and compliance with applicable UK legislation.

This Legal Notice should be read alongside our Terms of Service, Privacy Policy, Shipping Policy and Return and Refund Policy.

2. Business Identification

Trading Name: ISENDOR

Website: https://ISENDOR.store

Customer Support Email: contact@ISENDOR.store

The business identification information will be maintained and disclosed in accordance with applicable legal requirements.

3. Website Ownership and Operation

The website ISENDOR.store is operated by the business entity identified in Section 2.

The website provides an online retail service through which customers may browse and purchase products.

We are responsible for providing accurate information about our products, applicable contractual conditions and customer service procedures.

We reserve the right to update our website, product listings and operational arrangements, subject to existing contractual obligations and applicable consumer legislation.

4. Applicable Legislation

The operation of ISENDOR.store is intended to comply with relevant United Kingdom legislation, including, where applicable:

• Companies Act 2006.

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Electronic Commerce (EC Directive) Regulations 2002.

• Data Protection Act 2018.

• UK General Data Protection Regulation (UK GDPR).

• Privacy and Electronic Communications (EC Directive) Regulations 2003.

• Company, Limited Liability Partnership and Business (Names and Trading Disclosures) Regulations 2015.

• Applicable consumer protection legislation concerning unfair commercial practices.

References to legislation include amendments and applicable replacements.

Nothing in this Legal Notice excludes or limits mandatory statutory consumer rights.

5. Consumer Rights

Customers purchasing goods through ISENDOR.store are entitled to the protections provided by applicable UK consumer legislation.

Under the Consumer Rights Act 2015, goods must generally:

• Be of satisfactory quality.

• Be fit for their intended purpose.

• Match their description.

• Meet applicable statutory requirements.

Customers may be entitled to a refund, repair, replacement or price reduction where goods fail to meet the relevant legal standards.

Consumers making eligible distance purchases also have statutory cancellation rights under the Consumer Contracts Regulations 2013.

Further information is available in our Return and Refund Policy.

6. Product Information and Pricing

We aim to ensure that product descriptions, photographs, specifications, sizes, colours and pricing information are clear and accurate.

Prices displayed for UK customers are expressed in British Pounds Sterling (GBP £), unless otherwise stated.

Mandatory charges, delivery costs and applicable taxes will be disclosed in accordance with legal requirements before an order is completed.

ISENDOR will not intentionally publish misleading pricing, false product descriptions or deceptive promotional information.

Minor visual differences caused by photography or display settings do not override statutory consumer protections.

7. Online Orders and Contractual Information

Customers placing an order through our website will be provided with the relevant pre-contract information required by law.

This may include:

• Product descriptions.

• Total purchase price.

• Delivery charges.

• Applicable delivery arrangements.

• Payment methods.

• Cancellation rights.

• Returns information.

• Relevant contractual terms.

Order confirmations and other legally required contractual communications will be supplied in an appropriate format.

Our Terms of Service provide additional information about the formation and performance of purchase contracts.

8. Shipping and Delivery

ISENDOR offers shipping services subject to availability and the delivery options presented at checkout.

Our advertised delivery methods include:

Standard Shipping

Estimated delivery: 5–12 business days.

Cost: Free.

Express Shipping

Estimated delivery: 5–8 business days.

Cost: Calculated at checkout.

Delivery estimates may be affected by circumstances beyond our reasonable control.

Nothing in this notice removes the customer's statutory rights in relation to delayed, missing or undelivered goods.

Full details are provided in our Shipping Policy.

9. Returns and Refunds

Customers purchasing eligible products online generally have a statutory right to cancel within 14 days after receiving the goods.

Following valid notification of cancellation, customers generally have a further 14 days to return the products.

Refund arrangements will comply with applicable consumer protection law.

Faulty, damaged or incorrectly supplied products are subject to additional statutory protections.

For detailed instructions, please refer to our Return and Refund Policy or contact:

contact@ISENDOR.store

10. Intellectual Property Rights

Unless otherwise indicated, the original website content, brand identity, logos, product imagery, graphics, written materials and other protected creative elements are owned by ISENDOR, its legal operator or relevant rights holders.

Content owned by third parties may be displayed under licence or other lawful permission.

All intellectual property rights remain with their respective owners.

Unauthorised commercial reproduction, redistribution or exploitation of protected materials may constitute an infringement of applicable intellectual property law.

Nothing in this section restricts uses permitted under applicable copyright legislation.

11. Trademarks and Brand Identity

The ISENDOR name, branding and associated visual identity are used to distinguish our products and online retail services.

Any registered or unregistered trademark rights will be governed by applicable UK intellectual property legislation.

References to third-party brands remain the property of their respective owners.

The use of a brand name on this website does not, by itself, imply an affiliation, partnership or endorsement.

This notice does not claim that ISENDOR is a registered trademark unless such registration has been obtained.

12. Website Content and Accuracy

We endeavour to ensure that information published on ISENDOR.store is accurate, current and relevant.

However, occasional typographical errors, technical inaccuracies or omissions may occur.

We may correct genuine errors and update website content as necessary.

Such corrections will not be used to unfairly alter existing purchase contracts or remove customer rights.

Where information is material to a customer's purchase, applicable consumer protection obligations will continue to apply.

13. Website Access and Security

We take reasonable measures to maintain website functionality and security.

Visitors must not attempt to:

• Gain unauthorised access to website systems.

• Introduce malicious software.

• Disrupt normal website operations.

• Engage in fraudulent or unlawful activities.

• Misuse customer information.

• Infringe the rights of other website users.

We may take appropriate and proportionate measures to prevent security threats and unlawful activity.

These measures will not affect obligations relating to existing customer purchases.

14. Privacy and Data Protection

ISENDOR recognises the importance of protecting personal information.

Personal data is processed in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Our Privacy Policy provides information about:

• Personal data collected.

• Purposes of processing.

• Legal bases for processing.

• Data retention.

• Data sharing.

• International data transfers, where applicable.

• Customer data protection rights.

• Procedures for submitting privacy enquiries.

Customers may contact us regarding privacy-related matters at:

contact@ISENDOR.store

Where applicable, individuals may also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).

15. Cookies and Tracking Technologies

ISENDOR.store may use cookies and similar technologies to support website functionality, maintain security, remember customer preferences and analyse website performance.

Essential technologies may be used where legally permitted.

Non-essential cookies and tracking technologies will be subject to appropriate consent requirements.

Further information about cookie categories, purposes and available choices will be provided in our Privacy Policy or Cookie Policy.

16. Third-Party Services

Our website may use third-party services for functions including:

• Payment processing.

• Website hosting.

• Order management.

• Shipping and delivery.

• Security.

• Customer support.

• Website analytics, where applicable.

Third-party providers may operate under their own contractual terms and privacy notices.

ISENDOR remains responsible for obligations that cannot lawfully be transferred or excluded.

Customers are encouraged to review relevant third-party information where appropriate.

17. External Links

Our website may contain links to external websites or resources.

Such links are provided for customer convenience or informational purposes.

We do not necessarily control or endorse the content of independent third-party websites.

However, this provision does not exclude liability where ISENDOR is legally responsible for representations, transactions or services.

18. Limitation of Liability

Nothing in this Legal Notice excludes or restricts liability where exclusion or restriction would be unlawful.

In particular, nothing limits liability for:

• Death or personal injury resulting from negligence.

• Fraud or fraudulent misrepresentation.

• Breach of mandatory consumer rights.

• Any other liability that cannot lawfully be excluded.

Any limitation of liability will be interpreted consistently with applicable consumer protection legislation and the requirement for fair contractual terms.

19. Complaints and Customer Support

We aim to address customer concerns fairly and efficiently.

If you have a complaint about our website, products, delivery services or customer support, please contact:

contact@ISENDOR.store

When submitting a complaint, please include relevant information and your order number, where applicable.

We will review your enquiry and seek an appropriate resolution.

Nothing in this section restricts your right to obtain independent consumer advice or pursue available legal remedies.

20. Governing Law and Jurisdiction

This Legal Notice is intended to operate in accordance with the applicable laws of the United Kingdom.

The United Kingdom contains separate legal jurisdictions, including England and Wales, Scotland and Northern Ireland.

The applicable governing law and jurisdiction for a particular consumer transaction will be determined in accordance with relevant legislation and contractual arrangements.

Nothing in this notice deprives consumers of mandatory protections or legal rights available under applicable law.

21. Amendments to This Legal Notice

ISENDOR may update this Legal Notice to reflect changes in legislation, business information, website operations or legal obligations.

The latest version will be published on ISENDOR.store.

Changes will not retrospectively remove accrued statutory or contractual rights.

22. Contact Information

For legal enquiries, customer support or questions about this notice, please contact:

ISENDOR

Website: https://ISENDOR.store

Email: contact@ISENDOR.store

We aim to provide clear and accessible communication to all customers.

ISENDOR — Heritage in Every Detail.

© 2026 ISENDOR. All rights reserved.